Privacy Policy

1. Data We Collect

• Account data: name, email, phone number, role.
• Profile data: company details, service areas, website and social links, and optional company logo.
• Job and transaction data: job posts, quotes, selections, agreement and lifecycle events, disputes, reviews, and optional job photos.
• Phone verification data: the phone number you submit, verification status, and related timestamps. Verification is done only by SMS code. We do not collect identity documents, trade licenses, or other company registration documents.
• Technical data: basic logs and security signals required to operate and protect the service.

2. Why We Use Data

• To create and manage accounts and user roles.
• To match customers with providers and run job workflows.
• To send one-time SMS verification codes and record whether a phone number has been verified. SMS is our only account verification method.
• To prevent abuse, fraud, and unauthorized access.
• To meet legal and regulatory obligations.

3. Phone Verification (SMS)

MyOffer verifies accounts by sending a one-time SMS code to the phone number you provide. We do not ask you to upload ID, business licenses, or other company documents.

Phone numbers used for verification are processed by our SMS provider (Twilio) solely to send and check the code. Phone verification shows that you can receive SMS at that number. It does not confirm identity, professional qualifications, trade licenses, or insurance.

4. Sharing of Data

• We do not sell personal data. We share data only when required to deliver the service.
• Customers and providers may see each other's relevant profile and job-related information as part of a transaction.
• We may share data with infrastructure and service providers under contractual confidentiality and security terms, including Twilio for SMS verification and optional notification SMS.
• We may disclose data when legally required or to protect rights, users, and platform integrity.

5. Security Controls

• Access control and role-based restrictions are applied.
• Uploaded files such as job photos and company logos are stored in private buckets.
• We use monitoring and logging to detect misuse and incidents.
• We regularly review data-access patterns and remove access that is no longer needed.

6. Retention

We retain personal data only as long as needed for service delivery, trust and safety, dispute handling, and legal obligations. Phone verification records are kept while the account is active and as needed to prevent abuse.

See detailed timelines on the Data Retention page.

7. Your Rights

You may request access, correction, deletion, or restriction of your personal data where applicable. You can also request account closure. We may need to retain specific records when required by law or for legitimate platform safety purposes.

8. Policy Updates

We may update this policy as product features and legal requirements evolve. Material changes will be reflected by updating the date on this page.